Service: FixFlatFile, at fixflatfile.com Version: terms-v1.0 This version takes effect when it is published on fixflatfile.com.
FixFlatFile checks listing files that Amazon US returned with errors and delivers a corrected file. You upload the file that failed and, if you have one, the processing report Amazon returned with it. We do not ask for your Seller Central login, and we do not accept it. Do not send it to us.
The diagnosis is free, and you see the full result before you pay anything. The diagnosis lists every error we find, grouped by SKU. For each error it states whether we can fix it in the file, whether we can fix it after you answer a question, or whether the file cannot fix it. For an error the file cannot fix, the diagnosis states the reason and the step to take in Seller Central. The corrected file itself is released after payment.
The price is USD 29 for one submission, charged once. One submission is one original file and the rounds of resubmission that follow from it. A different file is a new submission.
Payment covers delivery of a corrected file that covers the fixable scope shown in your diagnosis. Amazon decides whether a submitted file is accepted. We do not guarantee that Amazon will accept the corrected file, and we do not guarantee any sales result that follows acceptance.
If your diagnosis contains no error that can be fixed in the file, we do not charge you. This covers the case where every error in the diagnosis belongs to the group the file cannot fix.
We do not refund payments. Section 2 states that you see the full scope of the work before you pay, and section 3 states the cases where we do not charge at all.
After you upload the corrected file, Amazon may return new errors. If the new errors are caused by the file, we rework the file at no extra charge. Rework is limited to 5 rounds per submission and to 30 days from the first delivery of the corrected file. Rejections caused by your Amazon account or by Amazon's catalog are outside the scope of rework. If only some rows of a submission passed, the reworked file contains only the rows that failed.
Some errors need information only you have. We list those questions on the diagnosis screen, and you answer them there. If answers are still missing 30 days after the diagnosis, the submission closes. We send a reminder on day 7 and on day 21. If your submission closes after you paid, you may reopen it once, within 30 days of the closing date, at no extra charge. Reopening requires uploading the file again.
One submission covers up to 10,000 data rows. A larger file needs to be split, and each part is a separate submission.
The sales page describes a monitoring service priced at USD 49 per month. That service is not open for signup yet. These terms will be updated before signup opens.
Our total liability for a submission is limited to the amount you paid for that submission. We are not liable for indirect damages, such as lost sales or a lost Buy Box, that follow from a rejection by Amazon. Nothing in these terms limits liability that cannot be limited under the law that applies to you.
FixFlatFile is an independent service. It is not affiliated with Amazon.com, Inc., and Amazon does not endorse it.
We may publish a new version of these terms. Each version carries its own version identifier. The version recorded with your payment is the version that applies to that submission.
Questions about these terms go by email to support@fixflatfile.com.